Easily monitor and manage the status of your automated emails sent through each module on the BRYTER platform using the EMAIL tab in the Log and Statistics.
This feature enables you to monitor the status of emails sent through each module on the BRYTER platform, providing a clear view of delivery outcomes and allowing you to troubleshoot and resend emails as necessary.
With Limit storage of user answers enabled, email subjects are marked Redacted content. The timestamp and node reference will be visible but deleted after 24 hours to ensure data privacy.
How to Access and Use the EMAIL Tab
To begin tracking your emails, navigate to the EMAIL tab by clicking the three-dot icon in the module list of your application or in the publishing dialog.
Email data is segmented by environment. Ensure you select the correct environment from the dropdown menu next to the module name to review the relevant email data.
Use the date filter to narrow results to a specific time frame, or enter an email address in the search bar to quickly locate specific communications.
Review the Details of Sent Emails
The EMAIL tab displays a table with essential details about each sent email:
Date
- The Date column shows the timestamp of when the email was sent.
- If an email has been resent, this column also displays the resend timestamp, along with a note indicating the original send time.
- The Mail column, lists the subject of the email and provides a link to the Send Email action that triggered it.
- You can also see the recipients categorized by To:, CC:, and BCC: fields.
- Each recipient’s email address is accompanied by a status icon:
- Green Checkmark: Email was successfully delivered.
- Black Question Mark: Delivery status is unknown.
- Yellow Exclamation Point: An issue occurred (e.g., the email has bounced).
- Red Exclamation Point: A complaint was filed (e.g., the email was marked as spam).
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Blue Dotted Circle: Email is being sent. Status will be displayed upon refresh.
- Hovering over any status icon reveals a tooltip with detailed information, including the status description, the timestamp when the status was logged by our server, and additional technical details like bounce types or diagnostic codes.
- Additionally, you can access a detailed view where you have the option to resend an email.
Original Mail
- For a complete review, click the Original Mail button in the third column. This opens a view of the email exactly as it was sent, including any attachments and handover links.
- You will also find the Message ID here, which can be shared with your organization’s IT support for troubleshooting purposes.
Resend Emails if Needed
- Should an email require resending, click the Share arrow icon next to the recipient's email address. If the recipient has filed a complaint (indicated by a red exclamation point), the icon will be grayed out and the resend function will be disabled.
If the recipient has filed a Complaint (indicated by a red exclamation point), the icon will be grayed out and the resend function will be disabled. Similarly, you cannot resend an email that is currently being sent.
When resending an email, a Refresh button will appear at the top of the page. This allows you to resend multiple emails before refreshing. After refreshing, a new entry will appear in the table for each resent email, showing both the resend timestamp and a note about the original send time.
- The Mail column will also update to show who initiated the resend and the date of the original email.
Related topics
- Send automated emails with attachments including, e.g., generated or uploaded files, using Send email actions.
- Review insights into your module's usage over time and access recorded responses from individual users in the Log & Statistics.