We continuously monitor our platform for performance issues. Should there be any interruptions in service, we will list it below. You can also find information about scheduled maintenance and expected downtime.
Current status: All systems operational
If you have any questions, please do not hesitate to contact us at support@bryter.io.
Scheduled maintenance including downtime
We would like to inform you about planned platform maintenance, which will result in / downtime impacting / at the following times:
No platform maintenance scheduled at this time.
-
EU datacenter: /
- US and Canada datacenter: /
- Australia datacenter: /
If you have any questions, please do not hesitate to contact us at support@bryter.io.
Status History
| Date | Issue | Artifacts | Status |
|---|---|---|---|
|
16 July 2024 |
The Azure OpenAI service has a service degradation, requests might fail. (9:45 AM - 4:00 PM CET) |
AI Connector, AI Agents |
Resolved |
|
12th April 2024 |
Infrastructure malfunctioning. A service was not able to save data and stopped functioning. (7:15 PM - 9:24 PM CET) |
Wizard |
Resolved |
|
8th March 2024 |
Published Modules not loading. (11:20 AM - 12:36 PM CET) |
Published Modules |
Resolved |
|
8th February 2023 |
Connect API for Custom Actions is currently undergoing maintenance. Custom Actions cannot be created/ updated at this time. Existing Custom Actions are still operational. |
Custom Actions |
Resolved |
|
8th November 2023 |
PDF creation is partially failing and emojis are not included in PDF documents. |
PDF generation |
Resolved |
|
28th July 2023 |
Integrations Platform would not allow creation of new configurations of existing integrations. Some users were unable to create a new integration or use these in their modules without an error being thrown. (1:00 pm - 6:00 pm CEST) |
Wizard, Admin Console, Editor, Integrations |
Resolved |
| 8th February 2023 |
Wizard couldn't display images and documents provided by authors. E-Mails with author-provided images and documents couldn't be send. (09:50 – 11:30 CET) |
Wizard, E-Mail attachment |
Resolved |
| 7th July 2021 |
Adding/editing text inside the Rich Text Editor is malfunctioning |
Node Rich Text Editor |
Resolved |
| 9th June 2021 |
Degraded performance on EU cloud (09:00 CEST - 09:15 CEST) |
Platform | Resolved |
| 28th May 2021 |
Selecting nodes in the Editor that contain hyperlinks in the Content causes performance issues |
Nodes containing Hyperlinks |
Resolved |
| 19th Mar 2021 |
We experience sporadic failures in PDF generation (05:30 CET - 06:00 CET) |
PDF generation | Resolved |
| 16th Mar 2021 |
A malfunction affects loading of themes created with the themes editor more than 1 week ago, which have an author-provided font (uploaded via theme editor) |
Published Modules | Resolved |
| 25th Jan 2021 |
Adding collaborators to modules is not working, no published modules were affected (08:45am CET - 10:00am CET) |
Collaborators | Resolved |
| 22nd Jan 2021 | Downloading and attaching generated documents was not working under very specific circumstances. All documents were successfully generated and can be found inside the module data table. | E-Mail attachment, Frontend | Resolved |
| 12th Nov 2020 | Module list in the admin panel not functional (2:15pm UTC - 03:01pm UTC) | Module list in admin panel | Resolved |
| 20th May 2020 | The deletion of an empty row in Word is not working when a {\dr} command is used in combination with a white space or a new line in a table cell within Word. | Document Generation | Resolved |
| 25th March 2020 | Collaborator list and invite not working. | Collaborator list | Resolved |
| 23rd March 2020 | File upload in published modules not possible due to degraded anti-virus scanner. | File Upload | Resolved |
| 27th February 2020 | Login not possible for a very short time. All users have been logged out, due to an update of the identity and access management server. | Login | Resolved |
| 10th December 2019 | Old versions of custom themes were loaded or sometimes not loaded at all, due to frontend asset caching issues, | Themes | Resolved |
| 29th October 2019 | Adding actions/integrations throws error in editor. | Action Nodes, Integration Nodes | Resolved |
| 29th October 2019 | Send e-mail and PDF generation functionality degraded. | Send E-Mail, PDF generation | Resolved |
| 29th October 2019 | Themes in IE 11 not rendering correctly, due to a Javascript file that contained ES6 code that IE11 cannot run. | Published Modules | Resolved |
In response to log4j vulnerability
BRYTER Security and Product Teams have monitored closely the Log4j remote code execution vulnerability (CVE-2021-44228).
We are not affected by this vulnerability as we do not use the affected log4j-core package within our Product, the Infrastructure or any other application used within BRYTER.