Templates
Can I upload my own templates?
Yes. We actually encourage authors to use their own templates to retain formatting and for quicker document generation. Please note that you can only upload Docx files that are not password protected or contain a thumbnail (see more in "My template upload fails" if you are experiencing issues when uploading documents).
Can I create my own default templates that are available in each document action node?
No, this is currently not available.
My template upload fails. What am I doing wrong?
There could be several reasons for a failed upload and the Template Validator should show error (or warning) messages that pinpoint the issues. We have put together below a list of issues we have seen in the past and ways to resolve these:
- Uploading an unsupported file type: Please know that BRYTER only accepts Docx-files as document templates. You can however convert your document into a PDF directly within BRYTER.
- A so-called ZIP bomb was detected by the system where a zip file was detected and considered a security risk.
How large can a template file be?
10 MB is the maximum file upload size for Docx templates.
Formatting
Where do I best apply formatting to my text? In the Rich Text Editor or the document?
If your document requires
Why can't I insert a URL with a hyperlink into my document?
Soon
Can I use Word's built-in cover pages and populate placeholders in such a cover page?
No, cover pages cannot be automated as they contain images or text boxes.
I have used the numbered lists in the Rich Text Editor of BRYTER but it's not displaying as such in my generated document. What should I do?
In the Rich Text Editor, it's possible to use bullet-point lists with many levels. If you use that text in a document, they are all reduced to one level. We recommend building the bullet point hierarchy instead directly inside your MS word template.
Content
I have two clauses that can be used interchangeably depending on the users' interaction and the conditional logic I have set up in my module - how do I set this up best or how do I avoid blank spaces?
This is a typical use case for updated text block values. Introduce one text block value, for example, called 'Dynamic Clause', at the very top of your graph (we recommend a group of these to be re-used nodes at the very top of your decision tree).
How do I avoid empty lines or empty columns/rows whenever my placeholder remains empty according to the conditional logic in my module?
BRYTER supports three different statements that correspond to the required action: Use {{\dl}} at the end of your placeholder to delete a line, use {{\dc}} to delete a column, and use {{\dr}} to delete a row.
Issues
One of my generated documents uses Mandarin/Japanese/Cyrillic/Arabic/non-ASCII characters. The document generation is working but the document title is not displayed correctly. What can I do?
Currently, only ASCII characters can be used for document titles. When sending a document file via email, certain letters might not be supported. Whereas ASCII characters will be treated as normal, most non-ASCII characters will be converted to their equivalents.
Each non-ASCII character will be replaced with the corresponding character in the line below. Uppercase characters will be replaced with the uppercase equivalent:
à á â ä ã ç ć č è é ê ë ē ė ę î ï í ī į ì ñ ń ô ö ò ó ō õ ś š û ü ù ú ū ÿ
a a a a a c c c e e e e e e e i i i i i i n n o o o o o o s s u u u u u y
I'm struggling to convert a Docx file into a PDF. What could cause this issue?
Very often this is due to using restricted fonts in your Docx. Unfortunately, PDF conversion will fail if you are using restricted fonts. Where possible, try sticking to non-restricted fonts.
I'm using word commands to delete lines or columns and rows but it is not working as expected. How can I fix this?
First, please check if you are using the correct direction and number of backslashes and that there are no blank spaces. Furthermore, please note that backslashes inserted via symbols in Word are not supported. If you want to delete a line or row in a table, the line and row need to be entirely empty. If you are using numbering or have a column that is pre-filled in a table, the entire line or row cannot be deleted.
Best practices
If my module or Application is mainly geared toward document automation, how do I best go about it? Where do I start?
We have put together some guidance in our best practice article How BRYTER uses BRYTER for Document Automation. A general rule of thumb is, how